Managed Cybersecurity and Management of Business-Critical Systems and Applications…
IP Services began its early operations as an advanced IP engineering team inside the Fortune 500 integrator, MicroAge. The group consisted of several hundred engineers, and service and support personnel who were responsible for architecture and implementation of large enterprise and carrier-class routed networks. This team of highly talented engineers also developed various operations methodologies including innovative procedures and controls designed to optimize the performance of the technologies they used. After several successful years of operation, corporate management decided to separate the new group from the integration business and spun off a fully owned subsidiary called IP Services. In 2001, The IP Services team built a datacenter and a network operations center in a strategically selected location in Eugene, Oregon. Company CEO, Scott Alldridge, had a vision to leverage his team’s experience and expertise to become the premiere High Availability IT Service Management provider for organizations that need rigorous management of their business-critical systems.
In 2003, IP Services co-founded the IT Process Institute (ITPI) to identify and study the practices of top performing IT operations centers across the country. After doing extensive research and interviewing over 100 top organizations, including many fortune 500 companies, IP Services CTO and two of his colleagues wrote a book called “The Visible Ops Handbook”. This book is written based on the best practices in IT Service Management utilized by top IT shops in the country. The Visible Ops book has sold over 200,000 copies, and has become the de-facto standard on how successful IT organizations manage business-critical IT systems. Today, IP Services prides itself on its people’s expertise and experience, its well-defined integrated processes and controls, and its ability to use technology to help its clients enjoy the benefits of a reliable and predictable Managed IT Services without the associated headaches and costs.
Chief Executive Officer
Scott Alldridge has a rich background in building business and provides IP Services with the strategic leadership needed to increase company profitability and strengthen its regional and national presence. Scott brings a wealth of knowledge with over 25 years of experience in the Information Technology Business arena. He has a proven track record in recruiting highly skilled and talented individuals to his team. He also has experience in providing hands on management in the technical space providing world-class service management solutions. Scott has implemented several growth strategies that have provided large financial returns for the companies he has managed. Scott is a founding member and President of the IT Process Institute which is an organization that provides IT Standards Research, Prescriptive Guidance, and Benchmarking. He is also among a select group that is certified on the ITIL (IT Infrastructure Library) processes and standards. Scott attended the University of Oregon and received his Bachelor of Science Degree in Business Management from Kensington University.
Scott Van Den Elzen
Chief Technology Officer
Scott is IP Services’ technology visionary. He is responsible for understanding current technologies and how they will help our clients, then developing our service catalog using the right technologies to meet clients’ needs. Scott joined IP Services in 2007 after 10 years at a Fortune 100 technology company where he led their global server engineering team. Because of Scott’s experience designing, implementing and maintaining complex systems, he has built solid expertise in a broad range of technologies. During his first six years with IP Services, Scott was instrumental in designing and implementing our quality control system, TotalControl™. Scott is an IT process thought leader, Visible Ops evangelist and one of only a handful of IT professionals certified by the IT Process Institute in the Visible Ops Methodology. Scott understands how IT processes map to business objectives, which enables him to effectively bridge the gap between our clients’ executives, their IT teams and our service delivery team.
Director of Technical Operations
As the leader of IP Services’ world class operations team, Steve is responsible for all aspects of client service delivery, from desktop support all the way to datacenter operations and everything in between.
Steve joined IP Services in 2018 with more than a dozen years of experience building and leading services and support teams for the largest cybersecurity provider in the world.
His experience working with everyone from IT leadership at Fortune 500 and government customers to consumer users gives him unique perspective on the IT and security needs of companies large and small. He has a long track record of optimizing organizations to deliver the optimal customer experience.
Steve’s change management experience and customer first approach allow him to use Visible Ops to deliver solutions that consistently exceed customer expectations.
Vice President of Finance
In this role, Jennifer oversees all the day to day financial operations which include managing the financial controls in place and that the books, records and reports are accurate, timely and well presented. She also provides financial oversight and analysis in budgeting, strategic financial planning and business processes to the CEO, utilizing GAAP best practices in IP Services’ corporate structure. Jennifer joined IP Services in 2005 and after a year left to do an internship at a local accounting firm. After finishing her internship and completing her Bachelor’s Degree in Accounting she returned to IP Services in March of 2011. Over the past 10 years Jennifer has worked for different companies locally providing a wide range of accounting and financial services. Jennifer holds a Bachelor of Science in Accounting from Linfield College.
I am encouraged to see AHA’s support and endorsement of IP Services’ Visible Ops methodology that brings operational best practices together with compliance and security to enable critical infrastructure to identify and mitigate malicious activity.Richard Marshall
Not only are IP Services’ staff experts in cybersecurity and information systems, they also understand the business value technology brings to our team and can articulate that value in meaningful ways. This makes it easy to make good decisions about our use of technology.Gretchen Shoup
IP Services is at the top of my list of partners to contact when working with performance-driven clients, demanding high quality IT services. In my book, they are the top managed services provider in the markets they serve.Manoj Garg