ITIL
10 Things Great IT Providers Always Do
What sets high-quality, reliable IT support apart from mediocre or substandard support? Is it lower prices? Flat-fee service? At IP Services, we believe there are many deciding factors that separate even the good from the great providers, but when our clients switch from their old companies to us, we get the same feedback over and…
Read MoreITIL Integrates Technology Into Your Company’s DNA, But Only If Done Right
Information technology is a primary driver of numerous business activities, creating value through efficiencies and increased opportunities. However, many businesses still find it challenging to effectively manage their IT departments, especially in light of security concerns, and view technological solutions as issues that must be managed only by the IT department. By integrating technological solutions and…
Read MoreNext Generation Security
Cybersecurity breaches seem to occupy too many headlines these days. There seems to be so many attention-grabbing examples of how inadequate information, applications, and IT security can impact our businesses. There is documented evidence that security breaches can affect brand, marketplace trust, customer privacy and identity, not to mention the bottom line. The proliferation of…
Read MoreIs ITIL doing you any good?
I have been thinking lately about success and failure in the IT Department, particularly as it relates to ITIL. Lots of IT organizations implemented ITSM systems built around the ITIL framework… but the magical results many dreamed of are nowhere to be found. Folks are still struggling to find the promised productivity and availability gains,…
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